During the course of the development of this website – which took us 2 years to complete – we had all sorts of challenges. From content creation through to getting approval to use specific photos from clients we had help from Kevin Craighead and his team at iChimp.
Some of the issues were technical and I have to be honest and say we were clueless. After all, we are not Web Developers. Luckily everything was explained in a non-technical way so that we could understand the implications of any decisions we made. This was a godsend for us as we just focussed on the marketing angle and left the technical stuff to iChimp.
We use several computerised systems in our business so we are familiar with how they operate. With some simple instructions and help from iChimp were able to confidently take over management of the website and keep it up to date. This is fantastic for us.
In addition, we were never sure who to talk to about the different aspects of managing our website. After all who really knows about hosting, domain names, plugins and CMS details that make up these things. We just wanted to keep it simple and appoint one company to do the lot. This meant if we had an issue we talked to them and they fixed it. No blame game with the host blaming the developer who in turn blamed the domain registrar. Instead, we talked to the techie guy and he just fixed it.
This extended to all out requirements – including out mobile technology. We use iPhones because they are simple, stylish and just work. they also integrate perfectly with our website and management systems making our lives so easy. However, setting up our devices properly was a challenge. We had our iPhones and iPad’s that all had to be part of the solution but iChimp came up with the answers again.
We were particularly worried about security – we don’t want people being able to access sensitive patient records. We need reassurance about what safety mechanisms are in place for the iPhone and specifically iCloud. We had heard horror stories about hacked celebrity iPhones and with the new GDPR policies being brought in we wanted to make sure we were compliant and safe. After a conversation with iChimp about what iCloud does we were completely at ease with our policies.
We were very happy with the role iChimp and Kevin Craighead played in the development of the website, the security policies and the extension of the management of our computer systems via iPhone and iPad. I am not sure there would have been any other organisation able to handle our complex requirements.